Managed IT Services

The bare minimum that any organization should have.

Receive all the benefits of Proactive Maintenance and the Peace of Mind from knowing exactly whom to call when tougher issues arise.
TechAssist was designed for organizations with the internal resources to address basic issues who want to minimize their monthly expenses and are okay with billing amounts that fluctuate with the amount of support needed.

  • Software Licenses
  • Proactive Monitoring
  • Proactive Maintenance

Consulting Services

The HelpDesk Company works for you and with you to best accomplish your business IT goals.

Even if you are not a technology expert and do not know what technology you need, we can work with you to assess where you want to take your company and then recommend both the best technology and the least disruptive process to get you there.

Are you facing any of these business transitions? We can help!

  • Office Move
  • Fast Growth
  • Business Contraction
  • Software Upgrade
  • New Company Acquisition
  • Company Spin-off
  • Move to the Cloud
  • Set up Remote Workers
  • Open Branch Office
  • Implement New Phone System
  • Integrate New Printer/Scanner
  • New Hardware Selection and Roll Out
  • Evaluate Technology Options
  • Align IT Infrastructure with Business Plan
  • Annual Budget
  • Wireless Access

Cloud Services

Put your company email, documents, calendars, and contacts in a secure cloud

We help companies improve access, save money, and increase security with carefully selected cloud services for email, documents, calendars, and contacts.

MICROSOFT OFFICE 365 | YOUR FAVORITE OFFICE SOFTWARE IN THE CLOUD

Have all team members work and comment on the same project from different locations.

Office 365 is designed to enable its users to share, collaborate, and communicate in the cloud. Office 365 takes the Microsoft Office applications and combines them with hosted versions of Microsoft Exchange, SharePoint, and Lync (Microsoft’s robust business communication tool). Office 365 is a reliable alternative to desktop applications, now with cloud storage, that will ensure that your information will be safe. Microsoft guarantees that Office 365 servers will have 99.9 percent uptime to make sure that your work will always be accessible.

STAY CONNECTED WITH TEAM SITES | SHARE AND MANAGE IMPORTANT DOCUMENTS WITH EVERYONE ON YOUR TEAM.

One of the unique features of Office 365 is the ability to create Team Sites.

Team Sites are collaboration spaces that are only available to users that the admin chooses. From the Team Site you’ll be able to share documents for collaboration on projects and post messages to co-workers. The Team Site is highly customizable with tools that you can use to personalize the look and layout.

YOUR FAVORITE APPS NOW ON THE CLOUD

The Microsoft Office Productivity Suite includes the following familiar Apps: Outlook, Word, Excel, PowerPoint, Access, OneNote, a SharePoint Team/Public Site, and an online meeting package.

The applications are streamlined to have a less cluttered look that coincides with the revamping of Windows 8, they also load quickly and have been designed to work well with touch interfaces. You can also choose to open documents from your PC and kick them back to the cloud (simply by saving) when you are done to share and collaborate.

CUSTOMIZABLE PLANS TO FIT YOUR NEEDS| NO MATTER THE SIZE OF YOUR ORGANIZATION, WE HAVE AN OFFICE 365 PACKAGE THAT WILL FIT YOUR NEEDS.

  • Small Business: Stay connected by improving communications with integrated IM, Web conferencing for online meetings, and multiparty data sharing to allow collaboration on projects.
  • Medium to Large Business: If your organization is comprised of more than 25 people, the dependability of your software becomes an even higher priority. Microsoft Office is known for its production of quality and reliable software. With cloud-based options, Professional Plus is the strongest desktop application for project collaboration available on the market today. Because the Office 365 package is fully customizable, you will never be required to pay for unnecessary services and, if at any time you would like to add some additional features, you can easily amend your solutions package.
  • Education: The cloud-based features of Office 365 will also provide your students and faculty with greater online security and even allow entire classes to collaborate on projects.

Security Services

Keep your workstations, servers, and company data safe with enterprise-grade security and virus protection

We let you focus on your business and let you stop worrying about security. From antivirus and malware protection to security policies and access control, we think about security every day so that you don’t have to.

NETWORK SECURITY – 24 HOURS NETWORK SUPPORT

How Secure is your Network?
Are you at risk?
It’s time to get proactive.

The Internet offers significant benefits to small and medium-sized businesses, but with it comes many potential security issues.  From Malware to Data Theft, layering protection into your current IT infrastructure is becoming more and more important every day.  We can help you by reviewing your company’s needs and finding a solution that works best for your business.

 

ANTIVIRUS | SPYWARE, MALWARE, WORMS… THE THREATS ARE ABUNDANT.

Ever since the Internet began incorporating itself into everyone’s lives, viruses and spyware have done the same.

Today, there are hundreds of thousands of viruses, and the number keeps growing.  Viruses can cause a lot of problems for businesses, slowing workstations and networks down to a crawl, and can often be attributed to data loss.  As part of our proactive IT, we keep your antivirus licenses and definitions up to date to protect your bottom line.  Our antivirus solution has a small footprint, keeping workstation bottlenecks at a minimum.

FIREWALLS AND NETWORK PROTECTION | PREVENT THREATS FROM ENTERING YOUR INFRASTRUCTURE

While Antivirus is vital to ensure a healthy IT infrastructure, precautions can be taken to stop viruses from entering your infrastructure in the first place.

Prevent workstation downtime and slowness issues by locking down your network behind a Firewall.  We can help pick out the best Firewall solution for your business, getting you the most for your budget.  In fact, our solutions offer enterprise-level features for a small-business price.  Stop dealing with workstation-based software firewalls that drastically slow down your end-users’ computers.  Prevent harmful intrusion issues before you have to deal with them.

CONTENT FILTERING | PROTECT YOUR USERS FROM HARMFUL INTERNET CONTENT

Block inappropriate websites and content from entering your network. Do you have employees getting distracted at work with social networks like Facebook and Twitter?

Do you want to improve the work environment by blocking adult content that is simply not tasteful?  Our flexible content filtering solutions can be set up with customized policies that keep your employees from getting distracted with sites that might keep them from doing their job, while still allowing them to search and browse the web as needed.  Content filtering works in concert with your firewall solution to block malware (which is often found on inappropriate sites anyway!) to keep your IT infrastructure safe and secure

Our services range from IT maintenance to network and server installation and support, both for PC and Mac. Take a look at some examples of
services we can offer you:

  • Broadband Installation
  • Data Backup & Recovery
  • Firewall Installation
  • General Maintenance
  • Hard Drive Recovery
  • Network Configuration
  • Network Wiring
  • POS Installation
  • White Label IT Support
  • Router & Server Installation
  • Software Installation & upgrades
  • Spyware Removal
  • System Restoration
  • Virus Removal
  • VPN Setup & Support
  • Wireless LAN Setup
  • Wireless Networking